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PROBLEM SOLVING

When challenges arise, the difference between progress and stagnation often comes down to problem-solving skill. Problem Solving is a hands-on, interactive course that equips participants with practical tools to get unstuck, manage stress, and move forward with clarity. Using the S.S.T.A. (Stop–Slow Down–Think–Act) model, participants learn to define problems accurately, generate creative solutions, make confident decisions, and evaluate results. Through a blend of self-assessment, peer coaching, and real-world application, this course helps employees strengthen both their mindset and method. Participants leave with a written plan for a current challenge, along with strategies for sustaining progress long after the workshop ends.

Competencies Emphasized:

  • Problem Solving – Identifies and analyzes problems; evaluates alternatives; makes sound recommendations.
  • Decision Making – Balances risk, mission, and resources to choose effective solutions.
  • Creative Thinking – Generates innovative approaches; adapts existing ideas to new contexts.
  • Resilience – Maintains focus and adaptability under stress.
  • Interpersonal Skills – Engages others constructively in problem-solving discussions.
  • Self-Management – Regulates stress and emotions to think clearly and act effectively.

By the end of this course, participants will be able to:

Identify their personal problem-solving style and its strengths and weaknesses.
Apply strategies to manage stress and cognitive overload during problem solving.
Use the S.S.T.A. method to address problems step-by-step.
Generate and evaluate multiple solution options using creative thinking techniques.
Develop and implement an action plan for a current workplace challenge.
Use peer feedback to refine problem-solving approaches and maintain accountability.

Course Length and Type :

7.5 hours; in-person or virtual

Class Size:

8-25

Target Audience: This course is ideal for government employees at all levels who want to approach challenges with greater clarity, confidence, and creativity. It is especially valuable for supervisors, managers, and team leads who must facilitate solutions under pressure, as well as individuals in high-stakes or fast-paced environments where the ability to solve problems quickly and effectively is critical to mission success.

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